- Delivery & Returns -

deliveries & returns

All orders placed before 10am are prepared and sent within 48h (except weekends and on national holidays). We deliver all over the world, except to hotels, camping sites and P.O. boxes.

FRANCE, MONACO & CORSICA

LA POSTE

6-8 EUROS TTC 
via Lettre Suivie or Colissimo

2-3 WORKING DAYS

COURIER

10 EUROS TTC 
within Paris
 
SAME DAY
DELIVERY
between 2pm and 6pm (for orders placed before 10am)

EXPRESS

15 EUROS TTC 
via TNT, FEDEX or DHL

24H ESTIMATED DELIVERY (excluding handling time)

EUROPE

STANDARD

8-12 EUROS TTC 
via Colissimo

2-3 WORKING DAYS

EXPRESS

15 EUROS TTC 
via TNT, FEDEX ou DHL

48H ESTIMATED DELIVERY (excluding handling time)

INTERNATIONAL

Please note that outside of the EU (including Switzerland), additional taxes may be applied by the customs services. These charges are payable by the customer. More information in our Terms & Conditions.

Please note that we cannot be responsible for these charges nor delays caused by customs.

STANDARD

18-25 EUROS TTC 
via Colissimo

7-10 WORKING DAYS

EXPRESS

35-45 EUROS TTC 
via TNT, FEDEX or DHL

 48H ESTIMATED DELIVERY (excluding handling time)

Returns

You have fourteen (14) days upon reception to change your mind on a purchased item and ask for a refund. Your items must be new, unworn, unwashed and in their original packaging and include your order reference.

Please follow the following steps for orders from France and EU (excluding Switzerland and the UK)

1. CONTACT us via your account to let us know of your decision, including the order number, description of the products you wishes to return and the reason for this return.

2. Once we confirmed the return, we will send you a return label (except during sales, outlet or private sales periods when returns are not offered), which you should print and stick on the package, WRAP the item(s) in their original condition and packaging with your order number,

3. If in Europe, you may SEND your package using the return label provided and drop it off your local post office within seven days with a tracking number. Please keep a proof of deposit issued by the post office. You are done!

Please not that only first returns are offered from France and EU and outside of sales, outlet or private sales period. Free returns are not offered during these periods. We are unable to process return labels from overseas orders. If you wish to return a second item from the same order or if you are returning an item from outside of EU, you will have to pay shipping and customs fees if applicable. Please note that we can only issue a return label from the original order address.

For orders from outside the EU (including Switzerland and the UK), shipping and applicable customs fees are at your cost and can be returned at the following address:

CANOPEA / Marguerite SAS
CAP 18 – Voie C Porte 10
189 rue d’Aubervilliers
75018 Paris
France

We strongly advise that you select a shipping option with tracking number in order for us to process your return and reimbursement. We advise against using express carriers (TNT, FedEx, UPS, etc) for your returns. When applicable, please specify to your transport service that the content is a return as we will not be liable for customs fees on return items. If they apply, please note that  they will be deducted from the refund.

Exchanges

We are unfortunately unable to make a simple exchange. If you wish an item in a different size, design or colour, please make another order on the e-shop.

Refunds

We will send you a message once your return has been received and identified by our teams. Please allow up to 14 days working days for our team to process your refund.

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Thank you

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