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Once your order has been shipped and taken into account by the choosen transporter, you will be able to track it in your Canopea account under : «Order history » and then in the tab called «Details» on the right hand side of the related order.

Once your order has been validated it is not possible to add any item or cancel any products or change one swimming suit by an other.

However, if your order hasn’t been taken into account by our logistic team and that you wish to modify the size of one of your swimming suit or change your shipping address, you will need to contact us as soon as possible on the instant messaging on our website by mentioning your order number and explaining what you would like to amend. We can’t guarantee you that we will be able to take into account your amendments, but we will try.

If your order is already in preparation or shipped, it won’t be possible to make any amendments. Therefore, we invite you to return what is not suitable or what you don’t want to keep. You can then place an other order if you need an other size or an other swimming suit. You will then be refunded of what you have sent back within 14 days from the reception date of your return.

The return process is explained on our website on the page called « Delivery and returns »

https://canopea-paris.com/en/content/1-livraison

We don’t have any shops yet. However, we are working with wonderful retailers across the world. You can find the list of official retailers under this link: https://canopea-paris.com/en/store-locator

Click on the tab called « my account » at the top right of the front page of our website www.canopea-paris.com,

then « No account, create one here ». Fill all the required information.

You can also take advantage to subscribe to the lovely newsletter (what a good idea) or not. You choose. :)

And if you still find it difficult depise all that, please send us a message though our contact form. We will try our best to reply as soon as possible.

Don’t panic! You will first need to reinitiate your password by clicking on "Forgot Your Password" and adding the email address you used when you created your account in the first place. An email will be sent to you so you can reinitiate your password.

Don’t forget to check your spams or you can write us at sav@canopea-paris.com by mentionning your name and surname and the email address you used to connect yourself.

By subscribing to our newsletter, you will be informed in a preview showing of all our new products, restock and any special operations.

When summer is coming, you will also find some articles about health, travels, beauty…

If you wish to unsubscribe (you will miss us), we invite you to click on the link available at the bottom of the newsletter.

After validation of your order, a confirmation email will be sent over to you with the related invoice. You can also find your invoice on your customer account in the tab called « Order History », at the same time as all your previous orders.

Don't forget to check your spams.

All our orders are shipped with La Poste, TNT or other partners.

Orders are prepared at 10am, Paris (France) local time, every working days. If you place an order after that time it will be prepared on the next day.Our logistic team doesn't work during weekends or public holidays.

Please bear in mind that all the orders are prepared by humans, so in busy period like in summer days or during sales, it might take up to 48 hours to prepare your order.

Delivery time depends on where the order is shipped. It can vary from 2 to 10 days.

Thank you for checking our page Livraisons & Retours

For more details, or you can also try to simulate an order to find out the time it takes to ship to your country.

Please note that we are not responsible in delays caused by our transporters or customs.

Once my order is shipped and taken into account by the chosen transporter, you can track it in your account, under the section « Order history » and then in the tab called « Details », on the right hand side of the related order.

If you have any question, we are available by email at mail à sav@canopea-paris.com or through our instant messaging service on our website.

Once your order has been validated it is not possible to add any item or cancel any products or change one swimming suit by an other.

However, if your order hasn’t been taken into account by our logistic team and that you wish to modify the size of one of your swimming suit or change your shipping address, you will need to contact us as soon as possible on the instant messaging on our website by mentioning your order number and to explain what you would like to amend. We can’t guarantee you that we will be able to take into account your amendments, but we will try.

If your order is already in preparation or shipped, it won’t be possible to make any amendments. Therefore, we invite you to return what is not suitable or what you don’t want to keep. You can then place an other order if you need an other size or an other swimming suit. You will then be refunded of what you have sent back within 14 days from the reception date of your return.

As we are environmentally conscious, we have decided to offer you the possibility to choose a parcel that is reusable. Its name? Hipli, coming from the name of the norman company where this idea was originally from.

Why Hipli ? The Hipli packaging is reusable up to 100 times. It helps reducing the use of boxes and plastic wraps to one single usage allowing to reduce the waste generated by the e-commerce.

We explain you how it works under this link:https://canopea-paris.com/en/content/29-shipping-with-hipli

Once the order has been validated, you will receive a confirmation email. Don’t forget to check your spams.

Then, your order is prepared within 24h up to 48h if your order is placed in a quiet time of the year (working days only). If you place an order in a sales period of time or when we are doing private sales, this time can take longer.

You can find the indicative shipping time on our website on the page « Delivery and Returns » here https://canopea-paris.com/en/content/1-livraison

For any country outside Europe (including Switzerland and UK), taxes and customs might be added when going through the customs and they are the customer responsibility. The best is you to get some information from the official websites regarding the taxes and customs in your country.

If you wish to return an order from outside France and Europe (including Switzerland and UK), please make sure you mentioned it is a return on a paper inside your order, including your order number and name so we can identify you and be able to do a refund.

Don’t panic ! We are here to help you.
The best is you to contact us directly by email at sav@canopea-paris.com, mentioning your order number so we can find solutions together.

If your parcel has been returned to us, it will be automatically refunded on the bank account you paid with and put back into our stock.

If you wish to have your order sent to you one more time, you will need to place an other order on our website which will be sent as soon as possible.

We offer our clients different ways to pay : by debit or credit card (Visa, Mastercard et Maestro)

Your bank account will be debited as soon as the order will be validated.

Please be assured that your payment on our website is completely secured by our Payplug partner.

We would like to inform you that no private bank information is kept in our system.

We offer you the possibility to purchase electronic gift cards on our website. The e gift card is valid for a year and needs to be used all in one time on our website.

E gift cards are sent by email on to the Canopea account which has been used to purchase the card.

Once your gift card is bought, you need to send us an email at sav@canopea-paris.com mentionning the name of the person who you would like to offer the gift card so we can personnalise the card for you.
We then invite you to send the e gift card by email to the person you want to offer it or you can also print it and then offer it to the lucky person.

To use your e gift card, the person will need to use the unique code at the check out when placing an order.

You will find the return process on the page «Delivery and Returns»

https://canopea-paris.com/en/content/1-livraison

You have 14 days after receiving your order to return it. The first return is offered from France and Belgium (outside sales, private sales or outlet, clearance sale and any kind of discount you could have benefited on the item). 

The shipping address for returns must be the same as the delivery address when we provide the return label.

If you wish to send a second return related to an order, you will have to pay for the shipping costs.

We advise you to take a tracked shipping when you send a return on your own, otherwise if there is any problem and if the parcel is lost we won’t be able to do anything. 

For European countries outside France and Belgium, we provide a return label but returns are invoiced 9 euros which will be deducted from your refund.

Items returned must be new, unworn, unwashed, sent in the genuine packaging they have been sent with the label. All items returned without label, or if anything is missing like a strap, cushion pad, buttons, or damage items , washed or stained won’t be accepted and the refund won’t be happening.

Items which are part of the Zero Waste sale won’t be able to be returned or refunded because they are prototypes already worn. Items are sold as mentioned on the product page.

Unfortunately it is not possible to return items for logistic reasons. If your item doesn’t suit you or your family you can of course return it to us following the return process and you will be refunded in the usual time frame.

If you wish an other size or an other swimming suit or item, or an other color, we welcome you to place an other order on our website.

Your refund will be processed within 14 days after we receive your return.*

The refunded amount is made on the same card as the one used to pay the order. A confirmation email will be sent over to you once the refund has been done. The refunded amount is the same as the one paid for each returned items which has the label and is in perfect condition.

If after 2 weeks you have sent your return you don’t have any news from us, don’t hesitate to send us an email at sav@canopea-paris.com.

* This time frame can be extended in Sales times, or when there is a launch of a new collection, or in heigh crowd time. We deal with each return one by one and we kindly thank you for your patience.

If you receive an item which has a default we are trully sorry and we do apologies for that. We cherish the idea of offering you products that are from the best possible quality. Our factory and our logistic platform do assess each product that is sent to our customers and process some quality checks. But sometimes it can happen that despite all our efforts, and because our items are produced by hands and mistakes are humans, that a default is missed.

If it happens that you receive a default item, please do not hesitate to contact us by email at sav@canopea-paris.com.

To help solving your problem and to improve our future collections the best is you to provide us with a picture of the default.

Your return can be rejected in three cases:
- If your return is received after the 14 days time frame that we allow you to return an item.
- If the items ordered can’t be eligible for a return (« ZERO WASTE Operation»)
- If you have returned some items from abroad (outside France and Europe) without saying to the customs that it was a return. The parcel could be refused and the tax and customs of your return will be deducted from your refund

We recommend you to check the size guide available on our website and to follow each size recommendations on the product page of the item you are interested in. If you hesitate between two sizes, we recommend you to take the size up.

To be more precise, it is better to check the height of your child in cm rather than her or his age.

If you are not sure, don’t hesitate to ask us by email at sav@canopea-paris.com or to contact us by instant messaging, from Monday up to Friday from 9am up to 7pm (French time). We will try our best to help you and reply as quickly as possible.

We recommend you to check the size guide available on our website and to follow each size recommendations on the product page of the item you are interested in. For the one piece swimming suits, we advise you to take the biggest size between your usual bottom size and usual size for the tops.
For instance: For a woman one piece swimming suit, if you are a size 38 for the bottom and a size 36 for the top, we advise you to take the biggest size for your swimming suit which is 38. For bikinis, we advise you to take your usual size for the bottom and the top.

If you are not sure or need a personalised advice please don’t hesitate to send us an email at sav@canopea-paris.com or to contact us through the instant messaging on our website from Monday up to Friday from 9am up to 7pm (French time). We will try our best to help you and reply as quickly as possible.

In order to take the best care of your CANOPEA swimming suits, we have provided you with some care instructions on each product page on our website.

Here are some additional advice allowing you to increase the life expectancy of your favourite swimwear:
- After each use in the sea or in a swimming pool, we advise you to rinse your swimming suit with some warm clear water (30 degrees maximum).
- We advise you to dry your swimwear by laying it on a flat surface, away from the light, in order it to keep its shape and its original color.
- how to remove tough stains ? You can submerge the item in water mixed with some bicarbonate and then soak it for up to 1 hour maximum. After that you need to rinse the swimwear with clear water.
- If tiny grains of sand get stuck into the fabric, you can stretch the fabric a little to help removing them or soak the swimming suit up with some “Marseille¨ soap, scrubbing gently before rinsing it.
- At the end of the season, you can wash your swimming suit in a washing machine at 30 degrees selecting a low spin speed (400 turns per minute) and dry outside if possible.
- Be careful never mixing the colors when washing your swimwear.

In order to be environmentally friendly and responsible, we are glad to partner with the second hand website called Smala. We suggest you to have a look at their website in order to give a second life to your swimming suit.
You have two possibilities : having your swimming suit paid as it is upfront or receiving a 10% discount as a voucher on our website for your next purchase.

Our tops and UV protective swimming suits have been designed to protect your skin from the sun’s UV rays.

Our UV protective swimming suits are mainly produced using ECONYL®, a recycled nylon fibre coming from fishnets and other textile waste. The very tight and ultra-resistant meshing of our fabrics allow to stop the UV rays for up to 98%, the maximum sun protective rating achievable for fabrics.

All our UV protective fabrics are UPF50+ and tested for more than 200 hours by laboratories to guaranty they withstand to the light, sunscreen, sea salt or chlorine.

UPF50+ is the maximum sun protective rating achievable for fabrics. UPF stands for Ultraviolet Protection Factor and is the sun protective rating measure for fabrics. It means UV transfer into skin. A protective rating of 25 will only let 1/25 of rays to go through which means only 4% of UVs. The lower the indicator is the the less you will be protected. For a maximum efficency, a UV protective top must be UPF 50+, blocking 98% of UVAs and UVBs.

There are two types of ultraviolets (UV) present in the sunlight. Both of them reach our skin: ultraviolets A (UVA) and ultraviolets B (UVB).

UVAs have a longer wavelenght. They go deeper into the skin. They are associated with skin aging, stains on the skin (sunspots) and wrinkles. They can also contribute to the risk of skin cancer.

UVBs rays are stronger and shorter, damaging the outer layers of your skin, which is why they’re largely responsible for sunburn, redness and blistering, but also a definite danger to your skin, with the potential to cause skin cancer.

For each skin, there is a maximum quantity of rays that the skin can be exposed to during its lifetime without increasing the risk of developing a disease.

It is like a tank full of water that would be given to each of us when we are born and which the level would go down each time we would stay under the sun. These days it is said that we go over the half of our sun capital before our 18 years old. That’s why it is very important for children and adults to protect their skin each time they go under the sun. And not only children…

A typical white dry cotton tee-shirt offers a UPF of 5 rating, which means it block 1/5 of sunrays, meaning about 20% of them.

https://www.rei.com/learn/expert-advice/sun-protection.html

Once the tee-shirt is wet the UPF goes down to half of it, blocking only 10% of the sunrays. Indeed, once wet, the cotton fibres of your tee-shirt stretch and let the UVAs and UVBs going through and reach your skin.

Econyl is a 100% recycled and recyclable nylon fibre. Econyl is an environmentally sustainable alternative to nylon made from waste products. It is made entirely from ocean and landfill waste, such as industrial plastic, fabric scraps from clothing manufacturing companies, old carpets and "ghost nets". It has the same properties as nylon: this fiber is stretchy when woven, relatively tough, and easy to weave into tightly-knit garments and industrial textiles.

No, our fabrics are made to be breathable and light. It seems to be a nonsense but wearing long sleeves allows the skin to breathe and to avoid dryness under the sun.

Some research studying Bedouins in the desert have shown that the heat under their dress and long sleeves was not that high. Long sleeves are protecting yourself from the heat as well as wearing a hat or staying in the shadow.

All our swimming suits (except the boys shorts) and rash guard swimwear and tops are UPF 50+ certified by independent laboratories.

It means that 98% of UV rays are blocked when you are under the sun. Therefore it is not necessary to put suncream on the body parts covered by the swimming suit or covered by your UPF 50+ rash guard. However, it is necessary to put suncream on your hands, legs and face and to wear UV protective sunglasses and a hat in case of high sun exposure.

Each one of us has a different level (and maximum) of sunrays their skin can absorb before getting damaged, which is called sun capital. Each time your skin is exposed to the sun this capital goes down. This decrease of sun capital increases the risks of skin cancer. Therefore, it is important to protect yourself all across your life, even when you are an adult.

Sun rays are made of UVBs and UVAs. In winter or in the less sunny areas the level of UVBs is getting down and they are less harmful but UVAs are still there. UVAs don’t burn your skin but are responsible of skin damages like brown stains called sunspots.

Therefore, you have to protect your skin from the sun as soon as you get exposed more than 15 minutes in winter in the mountain, or in summer even if there is cloudy weather and you are seating outside at a café or enjoying a walk.

Each skin need to be protected against UVs: staying in the shadow in the afternoon during the warmest hours of the day, wearing sun protective clothes and apply suncream minimum SPF 30 on the areas of your body not covered by your UPF50+ CANOPEA swimming suit and/or your UPF50+ rash guard.

Vitamin D is essential for bone health and immune system function. The body makes vitamin D when exposed to sunlight, but you can also get it from foods. Some people need supplements, but how much additional vitamin D you need will depend on various factors, including your age and where you live.

Vitamin D intake is generally quite low, since very few foods contain significant amounts. Foods that do contain vitamin D include fatty fish like salmon as well as fish liver oils. Egg yolks also contain small amounts, red meat, and in some countries milk and cereals are enriched with vitamin D.

Sun exposure is the most effective way to get enough vitamin D, but it doesn’t come without risk. Additionally, the amount of sunlight needed varies. Older individuals and dark-skinned people tend to produce less vitamin D in the skin.

However, it doesn’t take a lot of sun exposure to make vitamin D, and it’s best to limit your time in the sun to 10 to 15 minutes, exposing arms, legs, abdomen, and back.

A sun exposure between April and September will allow your body to create enough vitamin D for the whole year because it is stocked in our fatty tissues.

If you have a well balanced diet, a diversified nutrition and that you are getting out often you shouldn’t worry about your level of Vitamin D.

We would love to tell you that it isn’t but the truth is that it is dangerous. Everybody like feeling the sun on his or her skin, but if the skin gets tanned it means it reacts to the sun rays.

Skin cancer always appear after a deterioration of the skin cell DNA. In 90% of skin cancers, this DNA deterioration is the consequence of an excessive sun exposure and to the ultraviolet rays.

Skin cancer can therefore appear after many years. They are the consequence of the damaged caused by the UV rays to our cellular DNA.

On top of giving you wrinkles and stains on the skin, the sun exposure increases the risk of skin cancer. Sunbathing is therefore an important factor of risk for the skin.